Unlock Your Language Potential Today
FAQ
1. Getting Started & Lessons
How do the lessons take place?
All sessions are conducted 100% online via Google Meet (or another platform of your preference). Once your schedule is confirmed, you will receive a permanent calendar invite with your session link. All you need is a stable internet connection, a webcam, and a microphone.
What is the difference between Power and Standard Sessions?
Standard Sessions (45 min) are designed for high-intensity learning, children and teens, or busy professionals who want a quick language boost. Power Sessions (55 min) are our classic, immersive format, ideal for deep grammar analysis, international exam preparation (IELTS, CAE, DELE, DELF/DALF), and extensive conversation.
Can I choose my tutor?
Absolutely! You can select your mentor based on their native expertise, background, and specialty. If you’re unsure who would be the best fit, we can help match you with the perfect expert for your goals. You are also more than welcome to try sessions with a few different mentors to see who you connect with best before making your final choice.
Do I need to buy any textbooks?
No. Your mentor will provide all necessary high-end digital assets, curated articles, interactive materials, and customized resources tailored to your specific goals. However, if you have a specific textbook or corporate material you prefer to work with, simply let your mentor know, and they will seamlessly integrate it into your path.
What happens if I have a technical problem or a power outage?
We understand that technology can be unpredictable. To ensure fairness to our mentors and keep our school running seamlessly, sessions that cannot take place due to technical difficulties or power outages on the student’s side cannot be refunded or rescheduled.
However, if any technical issue occurs on our side, we will make sure you don’t lose a single minute of learning time. In such cases, the session will either be extended or the missed time will be fully made up at a newly scheduled date that works best for you.
2. Booking & Scheduling
In which time zone are the lessons scheduled?
We work with students globally! Our booking system automatically detects your location and displays all available slots in your local time zone, making the process completely seamless. No more confusing time-math!
What is your cancellation policy?
We deeply respect both your time and our mentors’ schedules. You can reschedule or cancel a session free of charge up to 24 hours before the scheduled start. To maintain fairness and secure our mentors’ availability, cancellations or rescheduling requests made with less than 24 hours’ notice will be charged at the full rate.
3. Payments & Packages
Which currencies do you accept?
We accept payments in Euro (€) and US Dollars ($). You can easily choose your preferred currency during the enrollment process.
How can I pay for my lessons?
We utilize highly secure, industry-leading global payment gateways, including Stripe and PayPal. You can complete your investment via credit/debit card, Apple Pay, or Google Pay.
Can I get an invoice for my purchase?
Yes, absolutely. We seamlessly handle invoicing for both individuals and businesses. You can easily request an invoice during the enrollment process by providing your billing details.
Do the lesson packages expire?
To help you maintain your learning momentum, our packages offer a generous validity period. 5 and 10-session packs are valid for 3 months, while 20-session packs remain valid for 6 months from the date of purchase.
Can I get a refund for unused lessons?
We want you to feel entirely confident in your investment. We offer a 14-day satisfaction guarantee from your date of purchase. If you decide within these first two weeks that The Cosmos Way is not the right fit for your current goals, we will gladly provide a full refund for any remaining, unused sessions in your package.
4. Safety & Quality
Is it safe for my child to learn with you?
Absolutely. Your child’s safety and well-being are our highest priorities. All sessions are held in secure, encrypted digital classrooms equipped with a waiting room feature. This ensures that no one can join the session without the mentor’s explicit verification and approval. All our mentors are verified professionals with extensive experience in pedagogy. For students under 18, we maintain direct, transparent communication with parents and ensure a highly secure, supportive, and encouraging environment for every session.
Who are the mentors at Cosmos?
Our team consists exclusively of elite, native, or bilingual language experts, certified pedagogues, and corporate language trainers. We select our mentors not only for their flawless linguistic credentials but also for their high emotional intelligence and ability to teach demanding, goal-oriented professionals.
Do you prepare for official language certificates?
Yes, we specialize in strategic preparation for a wide range of internationally recognized exams. Our experts provide targeted guidance for English certifications like IELTS and Cambridge (FCE, CAE, CPE), Spanish DELE or SIELE, French DELF and DALF, as well as German Goethe-Zertifikat. We also offer specialized preparation for Arabic exams and other professional certifications upon request.
Rather than just teaching the language, we focus on specific exam techniques and tailored strategic roadmaps to ensure you meet the precise requirements for university admission, immigration, or career advancement.
Where is the school located?
Cosmos operates as a truly global, boutique language school. While our administrative roots are in Europe (Poland), our elite mentors work from various locations worldwide, bringing an authentic international perspective to your sessions. Because we operate entirely online, we seamlessly serve high-achieving students across all time zones.